Refund Policy

Because our work is custom, time-based, and tailored to each client, refunds are limited as described below.

1. Deposits and Kickoff Payments

If you cancel before work begins, we will refund payments received, minus any non-refundable processing fees and any work already completed, if applicable.

Once work has started (including discovery, research, writing, design concepts, drafts, or development setup), the deposit or kickoff payment is non-refundable.

2. Project-Based Services (One-Time)

If you cancel after work has started:

• You will be billed for work completed up to the cancellation date.
• Any remaining balance already paid beyond completed work may be refunded at our discretion, minus fees and non-recoverable costs.

After delivery of a first draft, initial design concepts, or a working build, refunds are generally not provided. Instead, we will follow the agreed revision process to address feedback.

3. Monthly or Ongoing Services (Maintenance, Retainers)

Monthly maintenance or retainer fees are billed in advance and are non-refundable once the billing cycle begins. You may cancel future billing cycles by providing notice before the next billing date.

4. Third-Party Fees

Domain registrations, hosting, plugin licenses, stock media, printing, app store fees, and any third-party purchases are non-refundable, as these vendors control their own refund policies.

5. No Response and Project Dormancy

If required feedback or materials are not provided for an extended period, the project may be paused. If inactivity continues for a prolonged time, we may close the project and treat delivered work as complete. Any restart may require a new timeline or additional fees.

6. Chargebacks

If you have a concern, please contact us first so we can resolve it. Unapproved chargebacks may result in paused work, revoked access to deliverables, and recovery actions for unpaid balances.

Contact for Refund